FAQ

1. Can I get a quote for a potential job?
2. How can I supply my print-ready file?
3. How can I find out an image's DPI?
4. Do you accept Microsoft or Apple files, such as Word, Pages, PowerPoint, Keynote, etc.?
5. How do I export my Microsoft Word file as a PDF?
6. Are images off the internet okay to print?
7. Can you make graphics for my project?
8. Can you scan my artwork and turn it into a print/note card/etc. for me?
9. How quickly can I get my product?
10. Can I get a proof before you print my order?
11. I ordered a product from another print supplier and it didn't turn out correctly. Can you fix it?
12. I need to cancel my order. Can I get my money back?
13. What forms of payment do you accept?
14. How much will my order cost?
15. When do I pay for my order?
16. What happens if my submitted file isn't print ready?

Can I get a quote for a potential job?

Of course - please contact us with detailed information and we'll get you a quote as soon as possible.

How can I supply my print-ready file?

We can accept files via website upload, email, USB, or CD.

How can I find out an image's DPI?

On a Mac:

• Open your image in Preview
• On your Header Toolbar click "Tools" then "Show Inspector"
• In the new window that appears you should see "Image DPI"

On a PC:

• Open your image in Paint
• On your Header Toolbar click "File" then "Properties"
• In the new window that appears you should see "Resolution"

Do you accept Microsoft or Apple files, such as Word, Pages, PowerPoint, Keynote, etc.?

Beginning October 1, 2023 we will be instituting a fee for working with Microsoft/Apple products. It will be billed in addition to design/layout time.

While they are a great resource for certain applications, they are simply not created to be print-friendly, nor do they transfer well from one computer to another.

How do I export my Microsoft Word file as a PDF?

You can follow the steps below for most versions of Word:

• Open the Word Document you need to export
• On your Header Toolbar click "File" then "Save As"
• In the new window that appears, beside "File Format" select "PDF" and then click "Save"
• Your PDF is now ready for print!

Here is an example of how to export from Word 2007 on a PC:

Are images off the internet okay to print?

No - they are often under copyright law and are low resolution.

Can you make graphics for my project?

Absolutely! Please come visit us so we can get more information and learn about your project. All design work is charged our standard design/layout fee.

Can you scan my artwork and turn it into a print/note card/etc. for me?

Yes, but please be aware that any specific color matching may result in additional fees.

How quickly can I get my product?

Detailed print jobs requiring quick turnaround (fewer than 5 working days from approved proof) will be subject to additional fees. Please contact us for details.

Can I get a proof before you print my order?

Yes! We are happy to supply proofs via email or hardcopy.

I ordered a product from another print supplier and it didn't turn out correctly. Can you fix it?

Yes! One of the major benefits of being able to communicate with our customers directly is that we can catch problems before your products are printed. If you can supply us with the files, we can work with you to produce the results you want.

I need to cancel my order. Can I get my money back?

We're sorry to hear that! Customers are responsible for paying for any printed products as well as any design/layout time incurred on their projects. Please contact us with more information if you need to cancel an order.

What forms of payment do you accept?

Cash, check, or credit card (Discover, Mastercard, and Visa).

How much will my order cost?

Due to the many specific costs associated with detailed orders (cutting, folding, collating, etc.), each price is specific to each order's exact needs. We'll be happy to supply you with a quote, please just allow some time for calculation!

When do I pay for my order?

We are happy to have you pay upon pickup, or for businesses we offer to mail/email you an invoice. We also accept a deposit upon consultation.

  What happens if my submitted file isn't print ready?

If the artwork you submit isn't ready for print we will notify you once and detail the necessary alterations that need to be made. If your second artwork submission still isn't ready for print we will make the necessary changes and charge based on our hourly fee ($17.50 minimum).